Real time order tracking
Order on the way. pickup at store
without contacting store.
Znack is built by a passionate team of engineers, designers, operations and growth specialists, and is headquartered in Chennai, India.
Znack is one stop shop for snack and sweet lovers, transforming the way sweets and snacks delivered across cities by enabling anyone to have anything delivered on-demand Our revolutionary platform connects customers with local stores who can deliver anything from any store in minutes.
We empower communities to shop local with no waiting and unlimited number of products available from our partners, empower businesses through our application to serve more number of customers and deliver in no time. We also partner with local or national logistics provider to deliver sweets across different locations.
Oh, and we also give you access to reviews, coupons, special deals and a 24/7 customer care team that tracks each order and makes sure you get exactly what you want. We support store pick up, cash on delivery and online payments.
Thank you for using Znack. These Terms of Service (“Terms”) govern your use of the Znack services, including our website, our mobile applications, and any websites (or portions thereof) or mobile applications that are operated by Znack (the “Services”), and are entered into by you and Znack services private ltd. (doing business as Znack).
The Services comprise a platform that presents you with a set of one or more retailer virtual storefronts from which you can select goods for picking, packing and delivery by individual retail stores or partners to your location or, if available, for you to pick up in-store. In some cases, picking, packing or delivery services may be performed by third parties including a retailer or third party logistics provider (collectively, “Third Party Providers”).
When you use the Services to place an order for products, you authorize the purchase and delivery of those products from the retailers you select. You agree that your purchase is being made from the retailer you have selected, that retailer is the merchant of record, and that title to any goods passes to you when they are purchased at the applicable retailer’s store. You agree that Znack or the applicable retailer will obtain a credit card authorization for your credit card on file with us to cover the cost of the goods you have purchased from the retailer and any separate delivery fees, and your card will be charged for the goods purchased by you and any applicable fees.
You also acknowledge and agree that, except as expressly provided for otherwise in these Terms or a separate agreement between you and Znack, Znack does not form any employment or agency relationship with you and does not hold title to any goods that you order through the Services.
Znack grants you a limited, non-exclusive, non-transferable, and revocable license to use the Services for their intended purposes subject to your compliance with these Terms and our policies. You may not copy, modify, distribute, sell, or lease any part of the Services. Unless such restriction is prohibited by law or you have our written permission, you may not reverse engineer or attempt to extract the source code of the Services. You may only access the Services through the interfaces that we provide for that purpose (for example, you may not “scrape” the Services through automated means or “frame” any part of our Services), and you may not interfere or attempt to disrupt our Services.
Some parts of our Services may allow you to upload or submit content (such as text, images, video, recipes, lists, links, and other materials). You retain all rights in any content that you upload or submit, and are solely responsible for that content. You grant Znack a non-exclusive, royalty-free, worldwide, transferable, sub-licenseable license to use, store, publicly display, publicly perform, reproduce, modify, create derivative works from, and distribute any such content for the purposes of operating, providing, and improving the Services. Znack may, in its sole discretion, remove or take down any content that you upload or submit to the Services for any reason, including violation of these Terms or any other policies.
You may have the option of accessing the Services through downloadable software and this software may update itself automatically on your device. Some software, or portions of software, in our Services may be governed by open source licenses. In that case, we will make such licenses available to you and, in the case of conflict between such a license and these Terms, the open source license will control but only with respect to the software, or portion of the software, to which it applies.
If you are using Znack on behalf of a business or other entity, you represent and warrant that you have the necessary authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity.
In order to use the Services, you may need to create a user account. You agree that your are responsible for all conduct and transactions that take place on or using your account and that you will take precautions to keep your password and other account information secure. Znack reserves the right to decline orders, refuse partial or full delivery, terminate accounts, and/or cancel orders at any time in its sole discretion.
We’re constantly modifying and improving our products. We may introduce new features, change existing features, or remove features from the Services at any time and without notice. If you provide us with any feedback on or comments regarding the Services, you grant Znack the right to use such feedback or comments for any purpose without restriction or payment to you.
By creating a Znack user account, you agree to accept and receive communications from us, including via e-mail, text message, calls, and push notifications to the cellular telephone number you provided to us. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Znack, its affiliated companies and/or retailers or partners, including but not limited to communications concerning orders placed through your account on the Znack platform. If you do not wish to receive promotional emails, text messages, or other communications, you may opt out of such communications at any time in Your Account settings. You may also opt-out of receiving text messages from Znack by replying “Off or stop” from the mobile device receiving the messages.
Znack Coupons are promotional coupons that are applied to qualifying products upon purchase to help users save money on the products they love. Coupons are available for a limited time only and may be subject to certain restrictions. Coupons are subject to change, cancellation or expiration at any time. If you do not purchase the qualifying items added to your cart while the Coupon is still in effect, the discount will not apply. Coupons apply only to qualifying items displaying the offer and may not be combined with other promotional offers or mail-in rebates. Znack is not a retailer or seller. The user is required to pay any applicable sales tax related to use of the Coupon. When Coupons are redeemed, sales tax may be charged on the undiscounted original price of the product. Coupons may not be sold, copied, modified, or transferred. A Coupon has no cash value. Coupons good while supplies last. Void where restricted or prohibited by law.
You agree that Znack does not assume responsibility for any products, content, services, websites, advertisements, offers, or information that is provided by third parties and made available through the Services. If you purchase, use or access any such products, content, services, advertisements, offers, or information through the Services, you agree that you do so at your own risk and that Znack will have no liability based on such purchase, use or access.
The services are provided "as is" and "as available." To the maximum extent permitted by applicable law, znack disclaims all representations and warranties, express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, znack makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the services, any services provided by personal shoppers or third party providers, or goods requested through the use of the services from retailers, or that the services will be uninterrupted or error-free. Znack does not guarantee the quality, suitability, safety or ability of third party providers, or retailers. You agree that the entire risk arising out of your use of the services, any services provided by retailers or third party providers, or any products requested by you or delivered to you, remains solely with you.
You agree that neither znack nor its affiliates, retail partners, licensors, or suppliers is responsible for the fitness or conduct of any retailer or third party provider or for any services provided by retailer. Neither znack nor its affiliates, retail partners, licensors, or suppliers will be liable for any claim, injury or damage arising in connection with the acts or omissions of any retailer or third party provider.
If you have a dispute with one or more Retailer or Delivery Provider or Third Party Providers, you agree to release Znack (including our affiliates, and each of our respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) from any claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to such disputes.
In no event shall znack (including our affiliates, and each of our respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) be liable to you for any incidental, special, punitive, consequential, or indirect damages (including, but not limited to, damages for deletion, corruption, loss of data, loss of programs, failure to store any information or other content maintained or transmitted by the services, service interruptions, or for the cost of procurement of substitute services) arising out of or in connection with the the services, or these terms, however arising including negligence, even if we or our agents or representatives know or have been advised of the possibility of such damages.
In no event shall znack (including our affiliates, and each of our respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) be liable for any indirect, special, punitive, incidental, exemplary and/or consequential damages (including, but not limited to physical damages, bodily injury, death and/or emotional distress and discomfort) arising out of your use of the services, any services provided by retailer or delivery provider or third party providers, or any products requested by you or delivered to you, even if we or our agents or representatives know or have been advised of the possibility of such damages.
Znack, its affiliates, retail partners, licensors, suppliers and distributors will not be liable for aggregate liability for all claims relating to the services, any services provided by retailers or delivery providers or third party providers, or any products requested by you or delivered to you.
This provision applies to the maximum extent permitted by applicable law.
You agree to defend, indemnify and hold harmless Znack and its officers, directors, employees, agents, shareholders, affiliates,and retail partners (each, an "Indemnified Party") from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys' and experts’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from your unauthorized use of the Services or from any breach by you of these Terms, including without limitation any actual or alleged violation of any law, rule or regulation.
If you have a dispute with Znack arising out of your use of the Services, this Section 8 applies. You agree to contact us first and attempt to work out any such dispute amicably.
You can stop using the Services at any time and without notice to us. Similarly, we may terminate access to the Services to you or any other users or stop offering the Service at any time without notice. In the event of Termination, Section 1 and Sections 4-15 survive and continue to apply to you.
These Terms, subject to any amendments, modifications, or additional agreements you enter into with Znack, shall constitute the entire agreement between you and Znack with respect to the Services and any use of the Services. If any provision of these Terms is found to be invalid by a court competent jurisdiction, that provision only will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect.
Znack failure to monitor or enforce a provision of these Terms does not constitute a waiver of its right to do so in the future with respect to that provision, any other provision, or these Terms as a whole.
You may not assign any of your rights, licenses, or obligations under these Terms. Any such attempt at assignment by you shall be void. Znack may assign its rights, licenses, and obligations under these Terms without limitation.
Znack make changes to these Terms from time to time. When we do so, we will post the most current version of the Terms on our website and, if a revision to the Terms is material, we will notify you of the new Terms (for example, by email or a notification on our Services). Changes to these terms will not apply retroactively. If you do not agree to the modified terms, you should discontinue your use of the Services.
Znack respects the intellectual property rights of others and has implemented a copyright policy in accordance with the Digital Millennium Copyright Act and other relevant laws. Znack will respond to valid notices of copyright infringement and reserves the right to terminate any users, at our sole discretion and without notice, who repeatedly infringe copyrights or other intellectual property rights of others.
If you believe any content posted or made available on the Znack Services constitutes infringement of your copyright rights, you may send a written notice of infringement to Znack designated Copyright Agent using the contact information listed below. In your notice, please specify the nature of the copyright infringement and include the following information: (a) an electronic or physical signature of the owner of the copyright in question or a person authorized to act on behalf of the owner of the copyright; (b) a description of the claimed infringing material as well as identification of the claimed infringing material, including the location of such material on the Znack Services (e.g., the URL of the claimed infringing material if applicable or other means by which we may locate the material); (c) complete contact information, including the name of the owner of the copyright and your name, title, address, telephone number, and email address; (d) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (e) a statement, made under penalty of perjury, that the information provided in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.
You must notify the Participating Store or Znack immediately if you decide to cancel your order, preferably by phone and quote your order number. If the Participating Store accepts your cancellation, no cancellation fee applies. If the Participating Store refuses cancellation e.g. because preparation of product delivery has been completed and/or delivery personnel is already out for delivery, the order for the product may not be cancelled. Znack will not be able to refund the money already paid for any cancelled order, for which order has been already dispatched.
We may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.
If the cancellation was made in time and once the Participating Store has accepted your cancellation, We will refund or re-credit your debit or credit card or net banking account with the full amount within 14 days , which includes the initial delivery charge (where applicable) which you paid for the delivery of the product, as applicable.
In the unlikely event that the Participating Store delivers a wrong order, you have the right to reject the delivery of the wrong order and you shall be fully refunded for the missing item in the order. The order’s completeness will be decided by comparing delivered product with the Participating Store’s Menu. If the Participating Store can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. Znack shall not be responsible for wrong or partial delivery. The issue has to be settled directly with the Participating Store.
If you have any questions, complaints or comments about the Services contact us at:
Phone: +91 9884055090
1. Information you provide to us or allow others to provide to us
At various points in the Znack experience, you may provide us with information about yourself. For example, when you create an account with Znack, you provide us with personal information like your name, email address, and zip code. And if you place an order with Znack, we collect information including your address, phone number, birth date, credit card information, and the details of your order.
If you log into the Znack service through a third-party service, both we and that third-party may receive some information about you and your use of the services. For example, if you choose to log into Znack with your Facebook account, we may receive information about your contacts. We may also offer social sharing tools (such as the Facebook “Like” button) that let you share actions on Znack with other sites and vice versa. In those cases, the providers of those tools may receive information about you when you use those tools. You should check the privacy policies of these services and your settings there for more information.
If you wish to invite your friends and contacts to use the Znack Service, we will give you the option of either entering in their contact information manually or importing it from your address books on other services. In both cases, we will store this information for the sole purposes of allowing you to send your friends referral offers, for determining whether your friends use the Znack service after a referral is sent, and to remind your friends of the referral sent on your behalf.
Our partners may let us collect information about use of their sites/apps or share such information with us. For example, if you use an Znack button or widget on another site or app, we may receive information about your use of that button or widget and the third-party site/app.
2. Technical information about usage of Znack
When you use the Znack services, either through a browser or mobile app, we automatically receive some technical information about the hardware and software that is being used.
Cookies, Pixels, and Other Tracking Technologies: We, our partners, our advertisers, and third party advertising networks use various technologies to collect information, including but not limited to cookies, pixels, scripts, and device identifiers. Cookies are small text files that are sent by your computer when you access our services through a browser. We, our partners, our advertisers, and third party advertising networks may use session cookies (which expire when you close your browser), persistent cookies (which expire when you choose to clear them from your browser), pixels, scripts, and other identifiers to collect information from your browser or device that helps us do things such as understand how you use our services and other services; personalize your experience; measure, manage, and display advertising on our service or on other services; understand your usage of our service and other services in order to serve customized ads and remember that you are logged in to Znack.
We employ some third-party services to help us understand the usage of Znack and the performance of advertising, and these third-parties may also deploy cookies, pixels, or other identifiers on our site or collect information through our mobile applications. For example, we use Google Analytics to understand, in a non-personal way, how users interact with various portions of our site -- you can learn more about information that Google may collect here .
Log information: When you use Znack, our servers will record information about your usage of the service and information that is sent by your browser or device. Logs information can include things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on Znack, and other ways you interact with the service. If you are logged into the Znack service, this information is stored with your account information.
We may use the information we collect for various purposes, including to:
Znack is a platform that presents you with a set of retailer virtual storefronts from which you can select goods for picking, packing and delivery by individual stores to your location or, if available, for you to pick up in-store. In order to make this work, we need to share information about you and your order with the other parties who help enable the service. This includes, for example, the individual store team who pick and deliver your order, the payment processing partner(s) that we use to validate and charge your credit card, and the retail partner from whom you are purchasing goods. To be clear, only our payment processing partner(s) receive credit card information.
We also share information under the following principles:
This policy may change from time to time and any revised Policy will be posted at this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Policy and, in the case of materials changes to the Policy, we may provide you with additional notice (such as a notice in our user interface or sending you a notification by email).
236, Purva primus 9th floor , Rajiv Gandhi Salai,
Okkiyam thoraipakkam Chennai 600097.